We care about your business so we make sure our training and support is the best in the business:
- Free training with the initial set up.
- Free support calls – Prompt customer service via the telephone or email.
- Free support email is registered and tracked. We do respond promptly.
- Online “Get Help” icon in your control panel for documentation on how to use various features.
- Free backup and restore if needed.
- Free export of reservation data.
- Free software upgrades.
Monday - Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM- 5:00 PM
Support tickets are monitored and addressed every day from 8:00 AM to Midnight EST. We typically repond and address support issues within 24 hours or less.
For urgent issues, support is available outside our normal office hours and on the weekends. We immediately address any urgent issues.