Training & Support

We care about your business so we make sure our training and support is the best in the business:

  • Free training with the initial set up.
  • Free support calls – Prompt customer service via the telephone or email.
  • Free support email is registered and tracked. We do respond promptly.
  • Online “Get Help” icon in your control panel for documentation on how to use various features.
  • Free backup and restore if needed.
  • Free export of reservation data.
  • Free software upgrades.

Office Hours

Monday - Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM- 5:00 PM

Email Support

Support tickets are monitored and addressed every day from 8:00 AM to Midnight EST. We typically repond and address support issues within 24 hours or less.

On-call Support

For urgent issues, support is available outside our normal office hours and on the weekends. We immediately address any urgent issues.